Frequently Asked Questions
Product
Are your candles dripless?
Our candles are virtually dripless when burned away from drafts. For the cleanest burn, keep tapers away from open windows, fans, vents, and other sources of moving air. When burned outdoors, even a light breeze may cause dripping.
What are your candles made from?
Our candles are hand-dipped from 100% pure North American beeswax with cotton wicks and colored with natural plant-based pigments.
Where are your products made?
Our candles are designed and hand-dipped in our Santa Barbara, California studio.
Do you offer special rates for large orders/events?
For larger orders, events, and custom projects, please contact us at hello@gloamgoods.com. We’re happy to discuss availability, color, and the details of your project.
Gifting
Can I include a gift note with my purchase?
We’re happy to include a handwritten note on your behalf. Please follow the directions at checkout to include your personal note.
Do you offer gift cards?
Yes! You can purchase a gift card to Glōam here.
Do you offer corporate gifting?
GLŌAM offers gifting for corporate events, special occasions, and larger orders. For inquiries, please contact us at hello@gloamgoods.com.
Shipping
How much does it cost to ship my order?
Standard shipping is $4 for orders up to $35 and $6 for orders from $35.01 to $99. Orders over $99 ship free within the U.S. Expedited shipping options are also available at checkout at calculated rates.
Where do you ship to?
We currently ship to the US and Canada.
Do you ship internationally?
Yes. We currently ship internationally to Canada. If you are outside the U.S. or Canada, please contact us at hello@gloamgoods.com and we’ll be happy to look into shipping options for your location.
Where can I find the status of my order?
You’ll receive an order confirmation email after placing your order, followed by a shipping confirmation email with tracking information once your order has shipped.
How long does it take for my package to ship from your studio?
We aim to process and fulfill orders within 1–3 business days, excluding weekends and holidays.
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout. Rates and delivery times vary depending on the order and destination.
What is your return policy?
We hope you are happy with your GLŌAM purchase. We do not accept returns or exchanges for change of mind.
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us promptly at hello@gloamgoods.com with your order number and photographs of the item and packaging. We will review the issue and work with you on the appropriate solution, which may include a replacement or refund.
Please see our Returns & Refunds Policy for complete details.
What happens if my order arrives damaged or is missing?
Please contact us at hello@gloamgoods.com with your order number and photographs of the damaged item and packaging, and we will be happy to assist you.